Absolutely shocking service

This is the 2nd time I had to deal with the atrocious service from CCD Couriers when expecting the delivery of a Discovery credit card. The first time it took me 4 days to finally have my card delivered. I had to call THEM to set up a date for delivery. Needless to say, they did not adhere to any delivery dates. 15!!! follow-up calls, 85 waiting/talk minutes and 3 calls put down on me by the Cape Town office (including when I asked to talk to the superior). They eventually pitched once, after I expressly called them to tell them that I could no longer wait as I had an appointment and therefore would not be at home anymore (after waiting all morning for the 2nd time). My original Tuesday delivery was at last call re-arranged for the following Monday, which is unacceptable when waiting for a credit card. Called Discovery and they promised to have the card delivered to a FNB branch instead. This is apparently FNB's courier service and therefore by default Discovery's. When I spoke to Discovery, they said they were aware of the issue but it would be resolved by opening their own bank. I therefore assume FNB is also aware of the issue.