A USELESS LOT

On 18 May 2023 I received an SMS from CCD couriers confirming receipt of my parcel (rain 5g router) and scheduled a delivery appointment for 19 May 2023 (08:00-10:00). On the 19th of May 2023 at about 09:45 I called CCD to find out how far is the delivery and was told that they can't give me an answer but will escalate my matter. At about 09:50 I got an SMS indicating there is a delay with deliveries. I then called the company again to confirm when will I receive my parcel since there's a delay, I was told the same escalation story (which seems like a cosmetic answer to customers). Shortly after that I received a call from Lerato Nzima confirming that there's a delay with deliveries and she assured me that my item will be delivered before 11:00. By 11:05 the item was still not delivered and I called for the third time and was told again that my matter will be escalated. I was sick and tired of the escalation story and requested to speak to the supervisor. Apparently the supervisor was in a meeting and the agent that attended to my query told me that "unfortunately there is nothing I can do." My frustration is that I made an appointment for delivery so that I can plan my day based on that, I waited for sweet nothing by this useless courier company. Your customer service agents are not helpful at all because they can't give any answers, all they do is to ESCALATE. What a circus you guys are.