MZ
Monique Z

1 reviews | Active since Oct 2016

04 Oct 2016, 12:29

A month later and still no contact made

<p>I received an email on 22 August 2016 from CCD Couriers saying that they have been unable to contact you to arrange delivery of my Standard Bank card. </p> <p> </p> <p>I've tried calling the numbers supp**** in the email and each time there has been no answer.</p> <p> </p> <p>It's been a month and I still do not have my card nor any indication as to when it will be delivered.</p>

0
Replies (5)
CCD Couriers
CCD Couriers's reply04 Oct 2016, 13:22
Official

Good afternoon Ms. Zutphen,

Confirming that one of our consultant has made contact with you and we thank you for taking the time to discuss this matter.

Once we receive updated details delivery will be arranged.

Kind regards,

The CCD Team

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www.ccdcouriers.co.za

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MZ
Monique Z's update04 Oct 2016, 14:39
Reviewer Update

Good afternoon

Thank you very much for your response. A very helpful consultant has contacted me regarding the matter.

I'm not sure how your branches operate but your team should definitely consider doing something about the Cape Town branch as I've been trying to make contact for over a month and phone calls still aren't being answered.

Hoping my card will be delivered soon.

Monique

CCD Couriers
CCD Couriers's reply04 Oct 2016, 17:05
Official

Good afternoon Ms. Zutphen,

Confirming that a delivery is scheduled for tomorrow.

We thank you for sharing your experience with us and assure you that the service failure is being investigated.

Kind regards,

The CCD Team

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www.ccdcouriers.co.za

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CCD Couriers
CCD Couriers's reply05 Oct 2016, 16:57
Official

Good afternoon Ms. Zutphen,

Confirming the successful delivery of your card at the selected branch.

Please accept our sincerest apologies for any inconvenience caused to you in this regard.

Kind regards,

The CCD Team

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www.ccdcouriers.co.za

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MZ
Monique Z's update05 Oct 2016, 17:26
Reviewer Update

Thank you very much to the CCD Couriers team for taking the time to resolve the matter within 24 hours