4th time and still no card!!!

Ordered an FNB private clients card, there were 2 options 1. Collect from branch or 2. Have the card delivered to my door. Well if I had known that collecting the card myself would have been easier I would have done so. I have had 8 or 10 calls saying the card would be delivered on 4 separate occasions, each time the delivery window is 4 hours, so I have wasted 16 hours sitting here waiting for the card to arrive and still nothing!!! The last time I even spoke to a manager who took down my details for the 5th time and assured me the card would be delivered......still nothing!!!! FNB this is shocking service to your customers and I suggest you find a new more efficient company to deal with for your deliveries!