Chewing aerobics

So wanted a Cattle Baron Steak. Knew that I had a bad experience before, but hoped that that things had changed. No luck! Ordered a filled medium rare chateaubriand. I wanted a 200g but manager came and explained they only had 300g so I agreed. Also asked waiter for advice on the wines and he knew nothing. It arrived and the waiter sort of flamed the brandy and left. Manager came and asked if everything ok and I asked where is the other sauce. He quickly asked the waiter "where is the sauce"? It came after I took my first bite. Sadly the steak was a bluey rosy colour and as tough as a as a ***boys saddle. The manager was called and explained they were having trouble with their meat since foot and mouth. Also no steak knife. Service poor, disappointing steak. I was offered 20% discount and a cup of coffee. One cannot guarantee that just because it's a franchise the food is going to be the same.