you must train people

I had been a CEO of F company for 10 years and now a director of a NPO. Yesterday around 10:40 am I was at B-1 lane, B terminal in the OR Tambo int Airport. It was for Cathay pacific customers. <br> <br> My friend and I were waiting for checking in. The staff overbearingly ordered us to go out of the lane and it made all the customers unpleasant. So people avoided the staff.<br> <br> I was outside the lane and found my friend's suit case was not closed