TICKET REFUND UNSUCCESSFUL

I booked flights to Japan in January. Cathay Pacific's website informed that these flights could be cancelled without any penalty/cancellation fee and refunds should be done through the website. I duly cancelled and proceeded to website refund request.

On completion of the Ticket Refund Request on the website, a message keeps coming up as follows: "Based on the terms and conditions, your ticket is not eligible for online refund application. Please contact our Global Contact Centre for further assistance."

The only contact details given for the Contact Centre is a phone number and after holding on for hours since last week, I only get canned music before being repeatedly cut off. No e-mail address is given to even log the request in writing.

If only they would communicate with me.