******* with no remorse

<p>Hi,</p> <p>On the 22nd June, my girlfriend and I were supposed to be on flight CX748. When we arrived in Cape Town International airport, our tickets were printed and we flew to Johannesburg International. From JHB, we had a connecting flight to Sydney Australia VIA Hong Kong.</p> <p>At JHB, we were waiting at gate A5, as per the printed ticket. We were at least 15 minutes early at gate A5 waiting for boarding. From gate A5 we had a full view of the plane and continued waiting till the boarding time, but the gates still did not open. After 20 minutes of waiting we decided to inquire about the boarding time and was told that we were supposed to be at gate A4 instead of the printed A5. We were also told that we can no longer board the plane as the boarding time has been reached.</p> <p>The manager on duty David, said that he could not assist us, as we missed our flight, even though we were at the printed gate (A5) for the entire time. He also said that because we flew to JHB with British airways, that British airways is responsible for printing out the wrong gate. He was not helpful at all!</p> <p>This resulted in us having to book an entire new flight, costing us R32 000 to get to our destination, and now we are told that we cannot be refunded for the tickets that we booked through Cathay. This is unacceptable as we were at the "right" gates according to out boarding pass. We were not at fault.</p> <p> </p>