Thanks for good times Cathay, but it's time for change

-- I booked a flight to Hong Kong but Cathay changed the times due to the virus -- Mailed to let them know that I could not make the new time, but nobody rep**** and thus I had to send another email -- Tried to call their number to get hold of an agent and held for 24 minutes before giving up!

-- Mailed them to change the date, which is allowed since they changed the booking time, but again no reply for a couple of days, and by this time it was 7 days before my flight -- this meant that I would lose my entire booking fee as I could not make the new updated time they scheduled for.

-- Was forced to cancel the flight at the end of the day losing R2500 simply because customerservice_southafrica (at) cathaypacific.com could not meet their own service level targets

-- Mailed Cathay 4 days ago to complain about this -- no response as yet.

Cathay as always been my and my family's favorite airline for many years now, but this relationship has come to end. My family and I will be using Emirates in future.