Rude Staff

Emigration services are extremely poor with under staffed capacity. On 28 November 2019 my Sister and I had a flight through Cathy Pacific. We checked in , received our boarding passes, the Customer Service Agent from Cathy Pacific has changed the boarding time manually with handwritten ink (Original boarding time as per our online booking was 10:40 and departure time was 11:20, the agent changed the boarding time from 10:40 to 10:20. That was no problem as we were still in time and early for our flight leaving to Hong Kong. We entered the boarding gate (A15) before 11:00, when we approached emigration, there was about 15 emigration check - in desks but ONLY 1 agent checking in more than 60 people at a time, how to you manage your agents turn around time? Because of emigration was understaffed my Sister and I were hold up in this Que due to the fact of one agent checking in all passengers for our airline, eventually when we passed through emigration, when we approached our flight, Management of Cathy Pacific was utterly rude and arrogant and informed us that the flight has been finalised and has been closed, we had to reclaim our baggage, baggage was damage, we had now to change our flights where there is MORE costs involved. we can only fly out on Wednesday 4 December 2019. This is extremely unnecessary costs for our OWN accounts and not to mention the inconvenience. We reported the incident with our personal agent who have booked our flights, we also reported the matter with the Director of Emigration, until NOW we haven't received any feedback from the Emigration department of OR Tambo International Airport. Get your Emigration Officer (Director / Manager) to resolve this issue, I will ensure that OR Tambo will be held responsible for the extra costs and any inconvenience this have caused us. Please ensure you have sufficient staff on the airport at all boarding and check in gates (AT ALL TIMES) and make sure your staff are efficient and capable with a sense of urgency. REMEMBER you provide a service to the public so we expect that you deliver the best service possible at all times. I will not leave this matter here or waiting for the matter to fall on deaf ears, I expect that this will be dealt with immediate attention!!!!!!!!!!!!!!!!!