Refund not paid back and it is 8,5 weeks already

Hi<br> <br> So to start my complaint, I booked through an agency called Camissa Solutions, who is having trouble getting responses from you guys. It clearly states in your refund policy, that after deduction of necessary cancellation charges, the residual amount will be processed in (counted from the day of receipt of the refund request):<br> 7 working days for itineraries involving US sectors<br> 6-8 weeks for credit card transactions<br> 20 calendar days for ticket in other forms of payment such as debit card, etc <br> This is very unprofessional for such a huge airline not to take customer service seriously. I have been waiting 8,5 weeks for an answer, all we are getting is they busy processing. This is sickening that a proper answer cannot be given. I also work in the Travel industry and this is the most pathetic service I have ever encountered. You are quick to take my money, but when it comes to refunding you take your own time. I would like this to be sorted out ASAP as this is ridiculous that a client needs to run after there own money. I will not your services in future.