UNHAPPY

i'm a very unhappy customer. i brought an item online via catch of the day which was supposed to be delivered within 7 days. i had an order number and when i checked on the side there was no details or tracker of the parcel. on the 7th day i called them to check, only then was i advised that had a shortage in the warehouse. when the parcel was delivered on the 8th day it was the wrong product. when i called to inform them, the consultant Phindi was very rude and told me it was what i ordered, after conversations she came back to ,e and told me what i ordered is out of stack. the parcel was collected, and a refund processed on the 11-02-2016. i was advised by Maxine that the money will be in my account within 7days. i again made contact to check she again said it will be paid. on the 17-02-2016 i emailed her and she sent me proof of transaction, and confirmed that it will be paid. i expressed my concerns, Maxine has not even once called me, today after i emailed her still she did not call me and emailed again. there is no customer service from catch of the day. i'm annoyed with them due to lack of customer service.