Retaining Clients

I placed an order with Catch of the Day on 02/12/2015. By 10/12/2015, I had not received my delivery despite the courier collecting the parcel three days prior. I phoned Catch of the Day and informed them that I no longer <br> wanted the order and that they should refund me. After speaking to Craig, the owner of the business, my issues was resolved beyond expectation. Furthermore, I received a follow up call from Catch of the Day today, checking that I was satisfied. All in all, an excellent result.