No refund no xmas presents

I bought and paid for 4 fit tracker watches as gifts for my kids for Xmas. On 15 Dec I received an email to say that the order could not be fulfilled by the supplier and that it was cancelled. I provided my bank details on the same day and received confirmation that a refund will bw made. To date I have phoned and emailed. The finance lady Hannie is working at home. I have even emailed her twice. So now I have not received a refund and it is only 4 days before Christmas. Where do I get another R2900 for presents now? Pathetic Catch of the day. This is supposed to be the season of love and caring. Thank you for making this an Xmas we will never forget. You have lost a long standing client. SORT OUT MY REFUND!!!!!!!