Extremely disappointed.

<p>I ordered 2 set of watches on Catch of the Day. Kept one to myself and gifted the other to my partner. After a few days, we noticed both the watches had stopped working. At that point, I contacted Catch of the day about the issue and they asked if I would like to have something else. I specified that I would like to have a refund instead, as I had no intentions of buying anything else. I also specified that I would not like the watches to be exchanged since both watches seemed to have the same problem, chances were that even the ones they would send again would have the same problem. The consultant told me they'd refund me.</p> <p> </p> <p><br />Catch of the day sent their courier to collect the watches from myself and from my partner. A few days, they refunded me for a single watch and told me they could not refund for the other watch as it has physical damages. Both watches had no physical damages when they were collected from us, but only had a mechanical factory fault. I asked Catch of the day to produce any form of proof that when they collected the watch from us it was damaged, acknowledged by either myself or my partner, they couldn't. For all we know, the watches could have been damaged while being couriered back to Catch of the day or while they were fixing the watch. Or anywhere in between.</p> <p>I have no idea where and when the watch got damaged, but I know for a fact when the watches were collected from us they had no physical damages. We returned them because they weren't functioning. </p> <p> </p> <p>Nonetheless, the consultant insisted that we damaged the watch and had the watch couriered back to us without my knowledge. I refused to accept the watch from the courier company, let alone look at it. I called Catch of the day and let them know that I will not accept the watch, especially with physical damages we know nothing about. They informed me they'd refund me once they received the watch. It's been over 3 weeks, if not more that I've been waiting. When I call them, they don't even pick up.</p> <p> </p> <p><br />When I take my car for a service, for example, VW marks all the physical damages and have me sign to acknowledge. And if there is a new scratch I don't know of, they take responsibility. </p> <p> </p> <p>Catch of the day on the other hand, organised for the watch to be collected. There was no physical damages I know of on it, yet they want to force me to accept such losses. Please, I demand to have my money back.</p> <p> </p> <p>As it is I don't have the watch and I don't have my R1 499.00</p> <p> </p> <p>Isn't that ****************?</p> <p> </p> <p>Please</p>