JR
Jean R
1 reviews | Active since Aug 2014
09 Mar 2015, 15:14
Excellent service & support from Catch of the Day
I have had quick and efficient deliveries from Catch of the Day and their courier Churchill's when all has gone smoothly. The true measure of a company is how they deal with issues and my recent experience was amazing. <br> I bought an \out of box"Samsung tablet pc and it arrived swiftly and without issue. I did a quick health check and then left it for a few days before I was able to spend time doing full set up. Only when I came back to it did I realize that there was a keyboard problem"
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Replies (1)Catch Of The Day's replyOfficial
09 Mar 2015, 17:19Hello Jean999,
Hi Jean
Thanks so much for taking the time to Thank Lelo and the Catch team on Hello Peter
As you know customer service can be a very thankless job and mails like yours really make it worthwhile and give the whole team a boost
But your attitude to the problem and the replacement also would have helped too. Some people get so upset when something purchased online does not work correctly
But rest assured to know that we always bend over backwards to sort out any issues.
Thanks once again
Regards
Craig
Hi Jean
Thanks so much for taking the time to Thank Lelo and the Catch team on Hello Peter
As you know customer service can be a very thankless job and mails like yours really make it worthwhile and give the whole team a boost
But your attitude to the problem and the replacement also would have helped too. Some people get so upset when something purchased online does not work correctly
But rest assured to know that we always bend over backwards to sort out any issues.
Thanks once again
Regards
Craig
Catch Of The Day's reply09 Mar 2015, 17:19
Official
Hello Jean999,
Hi Jean
Thanks so much for taking the time to Thank Lelo and the Catch team on Hello Peter
As you know customer service can be a very thankless job and mails like yours really make it worthwhile and give the whole team a boost
But your attitude to the problem and the replacement also would have helped too. Some people get so upset when something purchased online does not work correctly
But rest assured to know that we always bend over backwards to sort out any issues.
Thanks once again
Regards
Craig
Hi Jean
Thanks so much for taking the time to Thank Lelo and the Catch team on Hello Peter
As you know customer service can be a very thankless job and mails like yours really make it worthwhile and give the whole team a boost
But your attitude to the problem and the replacement also would have helped too. Some people get so upset when something purchased online does not work correctly
But rest assured to know that we always bend over backwards to sort out any issues.
Thanks once again
Regards
Craig
