Empty promises and no support for a non-functional CAT Phone

After the purchase of a CAT S60 end of last year 2018 it kept on giving me problems like freezing and restarting every couple of minutes. I reported it to support@catphones the beginning of January 2019 on which the first response was that it is due to one of my applications. They advised me to operate it in "save mode" to eliminate all the applications but even this did not help. They then advised me they will come and collect the phone and repair accordingly. It is now the end of February and after numerous e-mails to Neave at support they still did not collect the phone. I now had to purchase a new phone to conduct my business.