NC
Naz C

1 reviews | Active since Jul 2016

28 Dec 2016, 19:24

CAT phones false advertising

<p>I have a huge problem with false advertising from CAT. I have a contract for my husband who has a CAT phone. My 22 month old daughter sadly got a hold of the phone. However, I was not to worried about it. As it is a CAT phone. For the following reason... Taken directly from CAT's website: </p> <p>"Feel empowered to do more with a smartphone that’s built for life’s real challenges. Dust, high temperatures and drops of up to 6ft are no problem for this IP68 waterproof smartphone designed to withstand even the harshest environments – whether that’s the construction site or the beach."</p> <p>Now, the phone's screen is shattered and the speaker does not wor**** </p> <p>I believe this is false advertising. You pay alot of money per month for a phone you choose according to the specification. </p> <p>According to the Consumer Protection Act this is ******* and against the law.</p> <p>Part E<br />Right to fair and responsible marketing<br />General standards for marketing of goods or services<br />29. A producer, importer, distributor, retailer or service provider must not market any<br />goods or services—<br />(a) in a manner that is reasonably likely to imply a false or misleading<br />representation concerning those goods or services, as contemplated in section<br />41; or<br />(b) in a manner that is misleading, ********** or deceptive in any way, including<br />in respect of—<br />(i) the nature, properties, advantages or uses of the goods or services;<br />(ii) the manner in or conditions on which those goods or services may be<br />supp****;<br />(iii) the price at which the goods may be supp****, or the existence of, or<br />relationship of the price to, any previous price or competitor’s price for<br />comparable or similar goods or services;<br />(iv) the sponsoring of any event; or<br />(v) any other material aspect of the goods or services.</p> <p> </p> <p>I accept CAT to get a hold of me. As I am done fighting with this company.</p>

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Replies (1)
NC
Naz C's update23 Jan 2017, 10:43
Reviewer Update

Many thankks for the amazing assistance from CAT. My phone could not be repaired and they replaced with record time.

Thank you