Appalling service Castelo Sandton ~ how to ruin your brand

Appalling service at Castelo Sandton, after a returning shoes for R5000 ****ouched) I was given a 3 month voucher and no refund. I do not mind a credit note but staff had no idea when new stock is to arrive. Rude and untrained employees, unaware of consumer credit act. This is not how you treat clients who have been regularly supporting your brand…