Castelo Exclusive Fashion

Damaged Boots

I purchased a pair of boots in June for approximately R3,000, expecting a product of good quality and durability. Unfortunately, after wearing the boots for only the second time this week, the tip of the heel came off. Concerned about what appears to be a manufacturing or quality issue, I contacted your customer service team for assistance. I spoke to a consultant named Skuy, who informed me that heel repairs are not covered once the shoes have been purchased. I was simply advised to take the boots to a cobbler at my own expense. I am extremely disappointed by both the quality of the product and the response I received. A pair of boots in this price range should not fall apart after being worn only twice. Furthermore, I would have expected a greater commitment to customer satisfaction and a willingness to investigate what is clearly an abnormal defect. Being told to repair the boots myself, despite their minimal use, is unacceptable and not the level of service I expected from your brand.