YD
Yonela D

1 reviews | Active since Sept 2021

01 Oct 2024, 15:18

Ziyabuya Cashbuild in Gqeberha, Eastern Cape

Recently had a delivery made on Friday however when the goods arrived a bath tub was missing handles and 15mm co stop end x2 . The delivery guy mentioned that he will take the missing items from another Cashbuild branch, so he made it seem as if by Monday we’ll have the missing items delivered. However today is Tuesday and i am still waiting on the missing items

I recently called the store and they mentioned that they are still searching for the items at the back storage. I am starting to panic because of there is no proper deadlines in terms when should the items be available and secondly, i cannot finish my renovations because of these missing items. It is a really frustrating and daunting process calling the store to not receive an appropriate response.

0
Replies (3)
Cashbuild
Cashbuild's reply01 Oct 2024, 15:48
Official
Dear Yonela

Thank you for bringing this matter to our attention.  Please accept our apologies for the inconvenience caused to you and the poor service received, this is unacceptable.

Our Divisional Manager will be in contact with you shortly to resolve.

Kind regards

Vanessa Pretorius
PA to Operations Director
YD
Yonela D's update02 Oct 2024, 11:01
Reviewer Update
The issue at hand was handled with such professionalism. The missing items got delivered this morning. Thanks again :)
I am truly grateful


Cashbuild
Cashbuild's reply02 Oct 2024, 11:57
Official
Good morning Yonela

Thank you for the feedback and letting us know that you have now received your full order, we are happy that it has been resolved.

Once again, apologies for the inconvenience that was caused.

Kind regards

Vanessa Pretorius
PA to Operations Director