CN
Caroline N

1 reviews | Active since Oct 2020

15 Oct 2020, 17:43

Wrong Door

I bought lounge hardwood door at Cashbuild Palm Springs on the 13 October yesterday they bought the wrong door promised to bring the right door today morning. I then decided to go to the store, to my suprise the price has changed , their excuse was they put the price tag to the wrong door, I have the picture of the door with the advertised prize. The manager was not helpful at all. His response was 'you will get the door' he didn't even bother to listen to my enquiry or check the slips. Can I please be assistant .

0
Replies (3)
Cashbuild
Cashbuild's reply16 Oct 2020, 09:27
Official
Good day

Thank you for bringing this to our attention.  Please accept our apologies for the poor service received, this is unacceptable.

I will get our Divisional Manager to contact you shortly.

Kind regards

Vanessa Pretorius
PA to Operations Director

Best regards,

CN
Caroline N's update16 Oct 2020, 11:17
Reviewer Update
Thank you, the matter is resolved .

Cashbuild
Cashbuild's reply16 Oct 2020, 13:30
Official
Thank you Caroline, glad to hear the matter has been resolved.

Regards

Vanessa Pretorius
PA to Operations Director

Best regards,