Worst service

I bought a kitchen sink on the 22nd and per your website, the sink would be delivered within 5 working days, and should there be any delays, Cashbuild promises to communicate with the customer and deliver within a reasonable time. Needless to say, Cashbuild failed to communicate the progress of the order, I called *** on Friday to follow up on the order, and I was transferred from pillar to post, until one lady told me the order was with the Ebony Park Cashbuild. I contacted the Cashbuild Ebony Park, and Lawrence Mabena told me the order was sent to them a few minutes before I called the store, and further told me the order was incorrectly sent to their store, it was meant to be sent to the Mall of Tembisa Cashbuild store. He promised to investigate the reason for that and get back to me with feedback. Until now, there hasn't been any feedback or communication regarding the order progress. Your service is pathetic to say the least, the order was incorrectly sent to Ebony Park because your team in the head office was scrambling and dropped the ball, that's why they kept of transferring me and telling me to call back. I want my money back, I regret my decision to shop with you, I should have just purchased from Builders, their service is so much better. I am installing a kitchen unit, and am waiting on the sink. Your pathetic service is delaying my project.