1 reviews | Active since Jan 2014
Won't even try and help you
A few weeks ago I bought a metal door frame from Cashbuild Hillfox telling them that I have a metal door at home and they sold me the frame telling me that it's for e metal door.<br> <br> Today I went back because my metal door was too short for the frame and wanted to buy a new door from them that fits into the frame I bought. All the doors they have there are made different with regards to the hinges and won't fit in my frame without a lot of grinding, cutting and welding.<br> <br> They had a door there that could fit directly into my door but wasn't willing to help me out and split it from the the frame it was in. I was basically told I had to modify the door myself.<br> <br> The manager on duty wasn't interested in helping and just wanted to get me out there with the wrong door rather than helping a customer out that has spent thousands of rands at their store in the past year for building supplies.<br> <br> Don't think I'll ever go back as I would rather spend a bit more at a different store and know I get the service and help a customer deserves.
Good day
Thank you for bringing this matter to our attention. Please accept our apologies for the poor service received, this is unacceptable.
I will get Ryno van Staden, our Divisional Manager to contact you shortly to resolve this issue.
Kind regards
Vanessa Pretorius
PA to Operations Director
Good day
Thank you for bringing this matter to our attention. Please accept our apologies for the poor service received, this is unacceptable.
I will get Ryno van Staden, our Divisional Manager to contact you shortly to resolve this issue.
Kind regards
Vanessa Pretorius
PA to Operations Director
