VERY BAD CUSTOMER SERVICE FROM CASHBUILD STORE, EMALAHLENI

On the 18 June 2020, I wanted to buy an aluminium sliding door at Witbank, CASHBUILD STORE. They straight away refused and say that they are stock taking and no purchases can be done. I had a problem with that because no notice at all have been put up inside or outside the store to state it, but the store is open all day long!!!!!! (HELLO FOR NO BUSINESS) I then wanted to pay the door so it can be delivered to me after their stocktaking, and yet again I have been rejected. The following week on the the 22nd June, I went back to CASHBUILD and paid for the door and to be delivered too. When it was delivered we discovered that it was the wrong size and I drove back again to tell them about it after accusing me that I gave the wrong size there-off. I ask if their driver could come pick it up, so I could be refunded and buy another door. They again refused and said he had to deliver bricks and can not be informed nor called back to collect the door. Would you believe I had to arrange myself for transport to deliver the door to them so I could be refunded. In the meantime the builder was waiting at my home for the door to be installed, and took the old wooden rotten sliding door out already and NO door to be fitted. (I had to pay him for the day too!!!) The cherry on the cake is that after the door has been returned they refused once again to refund me and said it will take a week before it is paid back to me. After a week they said they had no funds in the shop to pay me back, we agreed that they do an EFT into my BANK account and they then then demanded the bank statement of my son because he signed for the door (although I was in using MY CREDIT CARD) FOR THE PAYMENT OF THE DOOR. Another week expired after we handed in the documents from my son's bank and still no refund so we went to inquire about it. They said their HO in Johannesburg is to do the refund but....... is the same day closed down because of COVID19. UP TILL TODAY WHICH IS THE 21ST OF JULY, NO PAYMENT AS YET!!!!!!!!!!!!!!!! NOR A PHONE CALL OR UPDATE OF ANY SORT. My son went to the local CASHBUILD store again just to be said by the Manageres and I quote......"I do not know when they will do the refund" and refused to give the HO contact number as well. I got it today.........................and I will contact their head office too.

I AM A PENSIONER AND A WIDOW AND BATTLING LIKE THAT TO GET MY MONEY BACK FOR A NEW DOOR!!!!!! THIS IS UNACCEPTABLE, I WILL NEVER DO BUSINESS WITH THEM AGAIN. Thanks for the opportunity TO SAY WHAT IS ON MY MIND. From a very dissapointed client.