Unprofessional service from Cashbuild

Disappointing and unprofessional service from the Musina store. I paid for goods using the eft option and for more than three days I kept calling the store to check if the payment had reflected so that l can pick up my goods. They kept saying will check and get back to me but nothing happened. After three days they say they want to check with their head-office. How unprofessional is that? Why have that payment option if you cannot organise yourselves to check payments on time and get customers to get their goods on time. Accounts department needs great improvement. Now l have wasted time waiting for someone to confirm my payment.