AM
Alexandra M

1 reviews | Active since Jun 2011

27 Mar 2017, 11:27

Unprofessional service and ******* stock

<p>After going into Cashbuild greenstone two weeks ago to order building material, I experienced the worst service at the cashier till. Staff dancing and talking so loudly and laughing (including the cashier helping me), I was surrounded by about 7 staff members acting like absolute hooligans. Part of the order I placed was two cubes of plastering sand which I was told would be delivered the following Wednesday. On the Tuesday before that Wednesday (public holiday) I received a call from the driver stating that the truck was loaded and ready for delivery?? As I was out of jhb for the day, I had to find someone to let the driver into the property. The Wednesday (delivery date) I saw that only one cube and less than half the sand was actually delivered. I then called the branch to let them know and the helpful person I spoke to said he would then let the sand delivery guys know. A while after the manager called me and rudely stated that the sand distributor doesn't deliver less than a cube of sand. Well, if he bothered to check himself or asked for a photo he would have seen that I didn't receive two cubes. Later the same day, the sand guys came back with another cube of sand and then asked for payment which I refused as I did not order another full cube of sand. Today, as my builders are plastering, the plastering on the walls is FULL of holes as the sand is FULL of concrete stones!!!! The quality of the sand is absolute ******* and my builders are now wasting time picking out hundreds of concrete stones and we cannot even use the sand to complete the plastering. Total waste of money and time not to forget the ********** in store service. Let me just mention that the only people who actually work in that shop are the staff doing quotations and the staff packing shelves and helping in the Isles. I will never return to this store again and every person I've spoken to has complaints too. Pathetic.</p>

0
Replies (2)
Cashbuild
Cashbuild's reply27 Mar 2017, 13:33
Official

Good afternoon

Thank you for bringing this matter to our attention. Please accept our apologies for the poor service received, this is unacceptable. I will get our Divisional Manager to contact you shortly to resolve this issue.

Kind regards

Vanessa Pretorius

PA to Operations Director

AM
Alexandra M's update28 Mar 2017, 20:41
Reviewer Update

Thank you for the response, I have placed another order elsewhere but appreciate the quick reply and apology. Just wanted to bring this matter to your attention as my builders have wasted a full day of work and as you can imagine it is extremely frustrating and costly. I hope for the sake of the store that the problems are resolved before they affect future customers.