1 reviews | Active since Mar 2009
Unprofessional Cashier
<p>Yesterday the 14th February 2017 I went to buy material at Cashbuild Edenvale. The problem started when there was time to pay. I remembered that my Colleague actually has a buying profile at Cashbuld Edenvale which was open by the store manager a while back saying that we will get a discount if we buy because we were running a big project at that time. Today when I asked the Cashier to buy my material under the account to see if I will get a discount she just keeps quiet whithout answering the question. I then speak to her in SePedi since I heard her speaking the language to her male Colleague who was assisting us, she still keeps quiet. I then ask her why is she not answering my question as a customer, her answer was that she doesnt know anything about what I am asking I must ask the Manager. She then gives me a slip that is written Credit Sale but yet I paid for the goods. I couldnt even get clarity from her since she was not answering any of the questions I was asking as a Customer. The slip is not written her name. The slip is written Cashier ********** date 14 Feb 2017 time 01:06:58. When I walked out of the store a Customer that was infront of me said that is just how your Cashier treats customers with her negative attitude. The Customer experience at your store is terrible. The only reason why we drove and passed Builders Warehouse to buy at your store is because of the good customer service we received from your store manager in the past. We even regreted buying at your store because of your unprofessional cashier, who has a terrible attitude towards her job.</p>
Good afternoon
Thank you for bringing this matter to our attention. Please accept our apologies for the poor service received, this is unacceptable. I will get our Divisional Manager to contact you shortly to resolve this issue.
Regards
Vanessa Pretorius
PA to Operations Director
Good afternoon
Thank you for bringing this matter to our attention. Please accept our apologies for the poor service received, this is unacceptable. I will get our Divisional Manager to contact you shortly to resolve this issue.
Regards
Vanessa Pretorius
PA to Operations Director
