******** treatment and horrible condition of GAP GEYSER and bad coustom services from cash build and gap

Good day

My name is kopano Thoka on the 05 of October I purchased a gap eco "B" 400KPA SABS 150 GEYSER at cashbild.

Till today we have followed your online set by set instructions on how to install the geyser and the geyser is not working till today, I find that the service and the product that we have purchased is too expensive to a point where we can not have a geyser that is not operational at all

And home I am leaving with two pentioners where they can not be taking cold baths because of the faulty of the geyser

I then called cashbuild to explain the problem that we are experiencing on Saturday and the lady by the name of mpho told me that they do know take them back and by labour law all products can we returned back to the shop within 7 to 30 days of purchase as per labour law

Now mpho from cashbuild told me to send an email to you guys and you will be able to solve my problem as soon as possible

Attached is the pictures that she told me to put

My address is 28 Johannes Manyabile Street Soulsville Pretoria 0125 Tell: *** Caroline Thoka

I hope we will be able to solve this matter as soon as possible

Secondly then we where buying this product we where not informed of any other additional this that we need to purchase to support the geyser of anything, the service was unacceptable and every poor, no product information was shared with us whatsoever

The email address that Ms Mpho gave me both do not work and I called and the attitude that they gave me was inappropriate and even rude all I want is my cash back and this people to take their product back

Law of return says "used products may not be returned less faulty and warranty from supplier, only electrical products with valid warranty may be returned" so this geyser from GAP IS STILL EVERY MUCH UNDER WARRANTY