LS
Lerato S

1 reviews | Active since Nov 2024

01 Nov 2024, 10:11

Undelivered plumbing materials

My business is Phehla Umsebenzi trading 133, I bought materials from Cashbuilt Losikisiki three weeks ago, I asked for a quote of which I paid an amount of 60k for doors and plumbing materials, up until now I haven’t received my stock, I’ve been told that there is no stock of which that was not communicated on the quotation only after I paid, I have been penalized by the client for non performance and I’m told by them that the refund will take 5to 7 working days to be processed of which I don’t have that time after waiting so long for my delivery. I’m so frustrated and discouraged and I need you to assist me to bring back all the delivered items for plumbing and they immediately refund me so that I can go get the materials somewhere else.the lady who helped me is Nomfuneko he knows the guy who send me a quote. This is a very bad service that is affecting my business in a negative way and I can be terminated for not delivering on time.

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Replies (1)
Cashbuild
Cashbuild's reply01 Nov 2024, 10:56
Official
Good day Lerato,

Thank you for bringing this matter to our attention.  
Please accept our sincere apologies.

I have made the relevant management aware of your complaint and our Divisional Manager will be in
contact with you shortly to discuss further.

Kind regards

Michelle Rodgers
PA Chief Executive