ZM
Zandile M

1 reviews | Active since Sept 2017

12 Sept 2017, 08:08

Truck driver ( Tshepo) drove into my house & left cracks, Store manager ( Isaac) refered me to the Truck owner (Sbongile) who threatened me in my own house...I fear for my life & my house its still not fixed!

On 11 Sept I bought tiles & they offered to deliver & when they did their driver Tshepo drove into my house wall & left cracks. I called the store to complain & was told the owner of the truck will handle my complaint. The next morning the Truck owner ( Sbongile), Store manager (Isaac) & the driver(Tshepo) came to see the cracks. The Truck owner was so rude to be & she was pointing fingers while shouting at me & threatened me that if she was not inside my yard she was going to beat me up. All of these things happened in the presence of the store manager. He did not even call her to order. I feel abused & now I fear for my life since The truck owner & the driver who happens to be her nephew know where I stay & she promised me a bidding. I now regret shopping at Cash Build I now have a house with cracks & I live in fear since was threatened in my own home.

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Replies (4)
Cashbuild
Cashbuild's reply12 Sept 2017, 12:11
Official

Good day

Thank you for bringing this matter to our attention. Please accept our apologies for the poor service you have received, this is unacceptable.

I will get our Divisional Manager to contact you shortly to resolve this issue.

Kind regards

Vanessa Pretorius

PA to Operations Director

ZM
Zandile M's update14 Sept 2017, 08:51
Reviewer Update
Hi Venessa thank you for the feedback... On the the 12th Sept I received a call from the Area Manager ( David) who seemed to understand my query. The agreement was that he will do a follow up with the Store manager and also follow up on the promise that the store manager made together with the truck owner that they will come fix the cracks on Thursday morning ( today ) before I go to work since I'm doing the afternoon shift; however I have not received a call confirming that indeed they are coming today. This is starting to be emotionally draining honetslty; I need to know if they are coming today to fix the cracks as they promised or not.
Cashbuild
Cashbuild's reply14 Sept 2017, 10:11
Official

Morning Zandile

Thank you for the update. Our Store Manager will contact you shortly to confirm, apologies that he has not yet contacted you.

Regards

Vanessa Pretorius

PA to Operations Director

ZM
Zandile M's update14 Sept 2017, 10:32
Reviewer Update
Hi Venessa, Just received a call from him; we arranged for tomorrow morning...thanks.