KM
Keabetswe M
1 reviews | Active since Aug 2019
02 Mar 2026, 15:30
This hardware has the worst terrible service
Just bought a door and I had to walk home with it yet your board states free local delivery. They charge R150 for delivery. I also have another complain regarding a previous purchase. Please get someone to call me asap because I want to go on hellopeter and write a service delivery complain. The manager at the meadowpoint branch is rude and has the worst customer service ever.
Helpful (0)
Replies (5)0
Replies (5)
Cashbuild's replyOfficial
02 Mar 2026, 15:46Good day
Thank you for bringing this matter to our attention.
We sincerely apologize for your recent experience at our Meadowpoint branch.
Regarding the delivery charge, we understand your frustration. Our free local delivery offer is subject to specific terms and conditions, and we acknowledge that these may not have been clearly communicated to you.
Our Divisional Manager will be in contact with you to discuss in further and resolve the issues.
Kind regards
Vanessa Pretorius
PA to Chief Operating Officer.
Thank you for bringing this matter to our attention.
We sincerely apologize for your recent experience at our Meadowpoint branch.
Regarding the delivery charge, we understand your frustration. Our free local delivery offer is subject to specific terms and conditions, and we acknowledge that these may not have been clearly communicated to you.
Our Divisional Manager will be in contact with you to discuss in further and resolve the issues.
Kind regards
Vanessa Pretorius
PA to Chief Operating Officer.
Cashbuild's reply02 Mar 2026, 15:46
Official
Good day
Thank you for bringing this matter to our attention.
We sincerely apologize for your recent experience at our Meadowpoint branch.
Regarding the delivery charge, we understand your frustration. Our free local delivery offer is subject to specific terms and conditions, and we acknowledge that these may not have been clearly communicated to you.
Our Divisional Manager will be in contact with you to discuss in further and resolve the issues.
Kind regards
Vanessa Pretorius
PA to Chief Operating Officer.
Thank you for bringing this matter to our attention.
We sincerely apologize for your recent experience at our Meadowpoint branch.
Regarding the delivery charge, we understand your frustration. Our free local delivery offer is subject to specific terms and conditions, and we acknowledge that these may not have been clearly communicated to you.
Our Divisional Manager will be in contact with you to discuss in further and resolve the issues.
Kind regards
Vanessa Pretorius
PA to Chief Operating Officer.
KM
Keabetswe M's updateReviewer Update
02 Mar 2026, 15:53Thank you for your prompt response. I look forward to hearing from your Divisional Manager soon
KM
Keabetswe M's update02 Mar 2026, 15:53
Reviewer Update
Thank you for your prompt response. I look forward to hearing from your Divisional Manager soon
Cashbuild's replyOfficial
02 Mar 2026, 16:03You welcome.
Cashbuild's reply02 Mar 2026, 16:03
Official
You welcome.
KM
Keabetswe M's updateReviewer Update
02 Mar 2026, 18:05I got a call from the store manager and the issue was discussed and resolved. Thank you so much for your help and swift response.
KM
Keabetswe M's update02 Mar 2026, 18:05
Reviewer Update
I got a call from the store manager and the issue was discussed and resolved. Thank you so much for your help and swift response.
Cashbuild's replyOfficial
03 Mar 2026, 08:22Morning Keabetswe
Thank you for the update, happy to hear your complaint has been resolved.
Regards
Vanessa Pretorius
PA to Chief Operating Officer.
Thank you for the update, happy to hear your complaint has been resolved.
Regards
Vanessa Pretorius
PA to Chief Operating Officer.
Cashbuild's reply03 Mar 2026, 08:22
Official
Morning Keabetswe
Thank you for the update, happy to hear your complaint has been resolved.
Regards
Vanessa Pretorius
PA to Chief Operating Officer.
Thank you for the update, happy to hear your complaint has been resolved.
Regards
Vanessa Pretorius
PA to Chief Operating Officer.