They offer pathetic customer service

<p>I went with my mother and my sisters yesterday to buy material from the store. My mother paid them in cash & my sister signed the receipt as the cashier was in a hurry to go out of her till and my mother was still taking to the store manager begging him that they deliver the same day as they won't be anybody at home today. The store manager refused to assist my mother & did not even try to call the delivery man to check if they couldn't assist my mother. So we left & waited patiently at home. Looking at the time we then realised that they won't be any delivery we then went to another store which the store manager went out of his way to help us and made sure that we received the delivery that same day, which we got. Then my mother later went back to cash build first she spoke to staff before asking to speak to manager & they told her point blank she won't get her money back. She then asked to speak to a manager & he told her that same thing. The material is still in store & had not been delivered & they refused to refund her. Instead they treated my mother like some sort of a ******** and told her to come back today with the bank statement & bank card because my sister is the one who signed the slip. Which we now fail to understand why do they want my sisters bank statement & her bank card since my mother paid for the material in cash. She explained that sh has to be back at work today & she was told they will refund her for the petrol she has used to go to the store but what about her time at work. Will they pay for the hours she will spend at their office today? She begged them for an hour yesterday and my mother came home crying because of the bad experience she has received from the Manager of the Cash build Vosloorus Gold Spot Store & his staff. What kind of a leader is he to treat customers so bad that he and his staff guy up on m mother for a lousy R3000 is the store not making enough money that they first refuse to deliver & later refuse to refund a customer her money that she paid for in cash. Sies what has happened to our country especially the stores in the location, is this what they refer to as customer service. </p>