MM
Mandlenkosi M

1 reviews | Active since Apr 2012

12 Jan 2022, 16:24

Terrible service by delivery team - Cashbuild Piet Retief

Terrible experience with the service of the delivery team from Piet Retief Cashbuild. Very rude, disrespectful guys. They have zero respect for people they do not know. They talk to adults like they are talking to a 3 year-old. Very disappointed.

I was expecting a delivery, and asked my mother to chat to the guys when they come to deliver to tell them where to put the material. How they spoke to her made her very upset, as they spoke to her in a very disrespectul manner. She had to call me to say these guys were being rude, and not only that when I spoke to them they pretended as if she is making up the whole thing. Very angry with these guys!! The guy's name is Thami. Complained to the manager and she said she spoke to him (delivery guy), but I just think your employees should learn not to be not to be rude and be condescending. I paid for the material they were delivering and they were absolutely not doing me a favor by delivering the material.

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Replies (3)
Cashbuild
Cashbuild's reply12 Jan 2022, 18:25
Official
Good day 

Thank you for bringing this matter to our attention.  Please accept our apologies for the poor service received, this is totally unacceptable and will not be tolerated.

I will escalate this issue immediately to the necessary Management who will be in contact with you shortly.

Apologies once again.

Kind regards

Vanessa Pretorius
PA to Operations Director
MM
Mandlenkosi M's update13 Jan 2022, 13:09
Reviewer Update
Thank you Vanessa. I have been contacted by area manager and my mother says she also received a call from store manager to apologize.

Thank you once again.
Cashbuild
Cashbuild's reply13 Jan 2022, 14:42
Official
Afternoon

Thank you for your feedback, we are happy to hear that you have been contacted and apologise again for the poor service received.

Kind regards

Vanessa Pretorius
PA to Operations Director