RM
Refiloe M

1 reviews | Active since May 2021

19 Jun 2021, 13:34

Super terrible experience...

If i could give a zero star i would, the staff is minding their own business, no assistance at all we asked a guy with a cashbuild uniform to help us. He said he would return we spent over 30 minutes waiting. The store is ridiculously empty, i see why. All we needed were rhino boards we were literally standing next to them seeking help with measurements from cashbuild Riverlea was just too much to ask for. There was a lady acting as security at the store she literally screamed at a guy who was not wearing a mask correctly but she couldnt scream for us to get customer service. We left without getting any assistance. Your store is going down. No more cashbuild for us, we are on our way to Leroy Merlin.

0
Replies (3)
Cashbuild
Cashbuild's reply21 Jun 2021, 09:20
Official
Good day

Thank you for bringing this matter to our attention.  We are sorry to hear about your experience and apologize sincerely for the poor service received.

In effort to rectify the situation, we have forwarded your complaint to the relevant personnel who will be in contact with you. 

Kind regards

Vanessa Pretorius
PA to Operations Director

Best regards,

RM
Refiloe M's update21 Jun 2021, 19:06
Reviewer Update
Good Day
I was called by two wonderful gentlemen from Cashbuild who assured me that they will look into this matter, thank you for your prompt response.
I will obviously be going back to this store, i strongly believe that i will have a pleasant experience this time around.
Cashbuild
Cashbuild's reply22 Jun 2021, 09:49
Official
Morning Refiloe

Thank you for your feedback. 

It’s always important for us to provide our customers with exceptional customer service and appreciate you bringing this issue to our attention.

We look forward to you visiting our stores soon.

Kind regards

Vanessa Pretorius
PA to Operations Director



Best regards,