Sky city mall complain

Good day, I hope this mail finds you well.

I went to cashbuild sky city this past Saturday (04 October 2025) morning and bought screed mix at 10:00. Before buying I checked and found that they have stock on the floor, after paying the cashier asked the guys to assist in taking it out but they all said they are bus even though they were not doing anything. Then a gentleman in a white helmet identified as Kefilwe (a casualty per the store manager) insisted that they don’t have it and went on to look for in at the back then came back saying there’s nothing. I had to go show them where it is and after showing him he did not assist and went outside.

I complained to the manager but apparently there is nothing they can do at the store but kept on apologizing. Kefilwe went on to complain that “these customers are irritating” thinking I can not hear him. Fellow employees (Khabo and Thando) were agreeing that he did not do anything wrong showing that there is no humanity in this store.

As consumers we can not be subjected to such, the store manager is identified as Poppy who reports from Andries (regional manager)