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Lorraine M

1 reviews | Active since Sept 2021

07 Sept 2023, 17:45

Refund needed

Guys stop swiping your cards at cashbuild Zebediala if u don't want to be inconvienced and wait for a month before they can refund u...as you can see on other reviews cashbuild is ****ming people even their head office doesn't care called them and a lady by the name of Vanessa and Kennosi don't even care since they said they will call back till now since last week an amount of R4544.23 was double deducted.

0
Replies (4)
Cashbuild
Cashbuild's reply08 Sept 2023, 07:57
Official
Good day Lorraine

Please note that I have escalated the matter to the relevant Management and apologise that nobody has been in contact with you, this is unacceptable.

Our Divisional Manager will be in contact with you shortly.

Regards

Vanessa Pretorius
PA to Operations Director
Cashbuild
Cashbuild's reply08 Sept 2023, 11:26
Official
Morning Lorraine

Please note that our Div. Manager has been trying to contact you since you lodged the complaint, but your phone goes to voicemail and you are unreachable.

We have arranged with our store to refund you when it is convenient for you to visit our store.  Apologies again for the inconvenience caused.

Thank you

Vanessa Pretorius
PA to Operations Director
LM
Lorraine M's update08 Sept 2023, 13:03
Reviewer Update
We have been waiting at the store for 3 hours for a refund and nobody is saying anything....waste of time and energy as if we have nothing to do...
Cashbuild
Cashbuild's reply08 Sept 2023, 13:29
Official
Afternoon Lorraine

I believe your builder has already collected the money and the matter has been resolved?  

Apologies again for the inconvenience caused.

Regards

Vanessa Pretorius
PA to Operations Director