Refund

Dear Cashbuild Management,

I would like to formally raise a complaint regarding the handling of my refund at the Cashbuild Mdantsane branch.

I recently purchased building material from your store, only to realise afterwards that the material supp****/purchased was not the correct material I required. I therefore approached the store to return the material and requested a refund so that I could purchase the correct material.

However, I was informed that I must write a letter requesting the refund and then wait approximately three days for the money to reflect. I do not believe this is fair or reasonable, particularly because the funds are currently being held by Cashbuild and I need the money to purchase the correct material.

The delay is causing me unnecessary inconvenience and is also preventing me from completing my work as planned. I understand that there may be internal procedures that need to be followed, but I believe the matter should be resolved as quickly as possible, especially where the customer has returned the incorrect material and is simply requesting their money back.

I kindly request that Cashbuild urgently review my refund and process it without unnecessary delay. Please also provide me with a clear explanation as to why the refund requires three days to reflect and whether anything can be done to expedite the process.

I would appreciate a prompt response and resolution to this matter.