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Asiphe D

1 reviews | Active since Nov 2018

01 Oct 2024, 15:39

Public Acknowledgement of Exceptional Customer Service: Cashbuild

I would like to express sincere appreciation to Cashbuild for their prompt and efficient resolution of my recent concerns. Following an initial disappointing experience, their dedicated customer service team took swift action to address my issues and ensure the successful delivery of my red tank.

Their commitment to customer satisfaction is commendable, and I am pleased that we were able to resolve the matter amicably. Ideally, customers should not need to resort to public forums to have their concerns addressed. However, in this instance, Cashbuild demonstrated a genuine willingness to listen and improve.

As a result of this positive outcome, I will continue to use Cashbuild and enthusiastically recommend their services to my professional network and community.

Thank you, Cashbuild.

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Replies (1)
Cashbuild
Cashbuild's reply01 Oct 2024, 16:12
Official
Good afternoon Asiphe

Thank you for sharing your wonderful feedback.  

We strive to deliver excellent customer service, and we’re delighted to see your positive comment, especially after your initial experience.  We will make sure the necessary staff and Management at our Mthata Vulindela store gets to see this.

Looking forward to seeing you in our stores again.

Kind regards

Vanessa Pretorius
PA to Operations Director