Poor services

<p>I'm so disappointed in the services I received from your Amalinda Store in East London, Eastern Cape; I bought a unit of a tap just before 13:00(closing time) on the 08/01/2017; the unit was wrapped with celotape; I asked the consultant that helped me if I'll be able to bring the unit back if it's not the right one; I had a sample with me but the one I was about to buy was not the exact one; she told me that I can bring it back but it should be in the original package and I should have the slip so I told her it's not a problem but she sees that it's not in a original package because the unit is attached to the box by cellotape so she said it's fine and I still said that I will bring it to her if it's not the correct one; I paid for it at the till and asked the cashier if they will take it back with the cellotape that's on it; thrrr was also prestick on the unit; I had to make sure because I don't want to buy something that's not in a original package and when I go back they give me problems; the cashier said they will take it back if it's not the right one;</p> <p>The next day(09/01/2017) I took the unit back because it was to thick and I couldn't fit in by the tap; upon inspection they saw some scratches and dents on the unit; please note that the unit was not inspected the day I bought it and I didn't fit it because it's to thick; when I got home I saw the marks and dents on it but couldn't go back because the shop was already closed. </p> <p>They inspected the unit; went to the manager and gave the unit back to me without saying anything; I then asked them what was wrong and only then they said that the manager said they can't take it back; I went to the lady who helped me and told her that the unit was not inspected on tbe 08/01/2017 and when i got home i saw the condition and couldn't return it because the shop was already closed; I still reminded her that I asked her if they close at 13:00 and she said yes; I went to the manager(white gentleman) who didn't show any interest in me as a customer; I explained the situation and he just asked who brought the unit back like that; telling the consultant to refund me and to get the unit out of his store,</p> <p>I have never seen an irresponsible; no care manager like the manager at Cashbuild Amalinda; he couldn't care less; I didn't know that he owns the Amalinda Cashbuild because he said it's his shop; does he knows what is customer services; does he knows how to interact with customers; does he knows how to be professional at work; no I don't think so;</p> <p>I can still accept poor services from a employee but not from a manager; he was supposed to act in a orderly; professional manner but he just discarded me;</p> <p>I went to buildit to buy something else; I still wanted to buy it there but decided to drive from Amalinda to Town Central and go and buy a electrical unit I needed;</p> <p>I don't think that I will buy from Cashbuild again.</p>