Poor service

Poor service received from Cashbuild, Alice Branch Eastern Cape . No good customer care from some of the ladies staff. A lady called kholiwe was already in the time up mood at 17:30pm. She was so negative to my questions through out her service. Complaining that she wants to go its time up. She kept on sighing wuuu. Another lady who first saw me walk in who was the only one by the front never even asked if i needed help. She went to the computer and started logging out. Thanks to the gentleman who helped me and registered me so that i could buy. The guy and the lady had insisted that i can not buy goods that needed cash build to deliver unless if i had that card. The made it sound so complicated. Fortunately the gentleman swallowed his pride and assisted me in registration and i got the card. When i asked Kholiwe to correct the type of one ridge which was on the quote she kept on saying andiyazi lonto oyithethayo. I looked like a fool trying to explain a simple removal of a certain type of ridge and replacing it with another type. She kep saying she couldn't get my point. And kept calling the kind gentleman who quickly addressed the issue easily. On filling the form for delivery the person's name who was to receive the materials in Ntselamanzi was written and i put the alternative numbers and name on that form. To my surprise on the next day the driver delivered looking for me instead of the persons who was to receive the order. I had explained to the gentleman registering me that i couldn't buy the materials from cashbuild in my town because the job that i was going to do was closer to them. My God the driver was getting lost and i had to use a lot of airtime. Yet he had the physical address of the place name and other details. God help cashbuild build Alice branch to have the customer at heart. Finally i i politely baught my stuff and the same lady asked me to provide exactly the amount that needed no change. Great i keep coins in my bag. What an experience. I ended up travelling so late to my town because of poor customer care.