Poor service

First time at Cashbuild and I went to the Elukwatini branch. There no service at all, was stuck there for an hour trying to buy a toilet. Fortunately my wife was there so that we could take out the boxes an assemble a toilet in store which ever one we wanted. We even assembled toilets at the entrance but no one cared, staff was enjoying the breeze outside. Only the cashier was sitting inside watching us. What if broke a toilet or hurt ourselves trying to move these heavy boxes? No stuff had name tags let alone cared about what we were doing. I'm just hoping I bought the right toilet and that I won't need any other fittings.