Poor customer services

I went to cashbuild Delft mall today the 10/07/2022@11:am To buy a dampseal which I had to leave the store without buying as there was no assistance in the department also when I asked @the teller if there was anyone to assist in that department was then told a merchendiser from plascon is on lunch so there is no one to assist that was after 30 minutes of asking around for assistance like a fool,I could see instore staff chatting laughing making jokes to each other but they couldn't assist as the paint division had no one booked for it apparently. This is very disappointing really after the pandemic I thought all businesses were to be serious about giving the best customer service so they can continue to keep their existing customers within their businesses, but obviously not cash build in Delft mall .....I am highly disappointed and I don't see myself going back to that store again