Poor Customer Service

I called three times today and each time was put on a cycle (3 attempts is apparently the limit and then they terminate the call) - no answer ever. It seems that the phones are not manned. It is amazing that they have such flexible hours, welcoming business, but it need to be supported by customer service. I called head office and explained the problem and was given the store manager's number. When I called him, I was given the number of the of the assistant manager... <sigh> Seems like I am the one putting in all the effort into this relationship.