Poor customer service

To whom it may concern. On the 27th of September 2024 at around 08:00 in the morning, I visited one of the Cashbuild stores I bought a tap mixer and I wanted to do an exchanged when arrived at the store I was told that the person who’s supposed to help is still busy assisting other customers outside I waited for almost 30 minutes without getting attended and I was rushing to work,while 3 ladies were sitting doing nothing until I started shouting that’s when one lady started attending me with an angry face. I decided to take my money instead of an exchange because I was taken for granted. What made me more furious was when i heard the other guy with a blue shirt assist another customer said that”he’s seeking attention, I didn’t even wait for 10 minutes “ I’m reviewing this hoping it will reach Cashbuild directors and regional managers I’m also a store manager in a retail store, I know the importance of a customer service in a store, there are thousands of hardwares in Malamulele but I chose Cashbuild because of their reputation,if that kind of attitude continues The customers will starting declining and the store will close which is not good for Malamulele community Kind regards