Please help me

Item: Cashbuild
Rating: 1
Author: Thembakazi T

Happy new year team Early August last year I send my younger sister at cash build at mount Frere branch to buy a sliding door when we found out that the they didn't give her the frame of the door I send her back to the shop and she spoke to the manager me Anele and she promised to solve the problem but he didn't, December time I went there for my self I spoke to him then he said I must bring back the door then they gonna give me another one, I've done that then when am there he laid to me he showed me the wrong metal and said its a frame after that he run away, without helping me

Helpful (0)

Replies (3)

Cashbuild's replyOfficial

04 Jan 2021, 12:14

Good day

Thank you for bringing this matter to our attention. Please accept our apologies for the inconvenience caused.

I will get our Divisional Manager to contact you to resolve the issue.

Kind regards

Vanessa Pretorius
PA to Operations Director

Cashbuild's reply04 Jan 2021, 12:14

Official

Thembakazi T's updateReviewer Update

04 Jan 2021, 13:13

Hi team , cash build they contact me to here the side of my storry and I explained to them and they contact Mr Anele he did explain the side of his story he said the sliding door was damage by the builder but they promised to make a special order for me and I am happy the way cc Nomonde from cash build the way she handle my situation

Thembakazi T's update04 Jan 2021, 13:13

Reviewer Update

Cashbuild's replyOfficial

04 Jan 2021, 13:41

Thank you Thembakazi for the feedback, we are happy to hear that your complaint has been resolved.

Regards

Vanessa Pretorius
PA to Operations Director

Cashbuild's reply04 Jan 2021, 13:41

Official

Thank you Thembakazi for the feedback, we are happy to hear that your complaint has been resolved.

Regards

Vanessa Pretorius
PA to Operations Director