Please guy's help me to get my sliding door to them

Hi team, I wrote last time I was complaninga about cash build the was a lady called Nomonde she's the one who responded to me but she force me to write back to you and say it was my builder who make a mistake and she promise to help me but now whe I tried to call her she acts as if she's busy with something else she will come back to me and it seems she's doggie