Pathetic service from Cashbuild. Misleading advertising. Incorrect stock. Be ware

A year before last I complained about gloss paint I bought at Cashbuild, white, to paint my interior doors but turned out the paint was beige inside. I wrote on this platform and a senior management team called with a suggestion that they will send people to my house to paint the doors. The people came but unfortunately I wasn't home and they were not allowed in. On arrival I made a follow up saying next time they should call so that even if I'm not home they can be let in.

I made numerous visits to store reminding them of their obligation. The last time was late last year. The manager mockily told me to speak to the "senior management " He repeated that. I was also buying a load of cement and because of the attitude I was getting, I requested a refund. I was told deliveries are not free and that I should read TnCs. I pointed them to a huge poster on one of their delivery vehicles that it is written " free delivery within 25km radius". The new house that I am building is about 800 metres from the store.

They gladly refunded me. I left. I waited at home thinking they'd come to repaint these doors, they never came.

I am so disappointed with Cashbuild especially when I think that all my 4 houses were built from scratch with the material I bought from there.

I once said that they should come take their brown beige doors and replace my white ones.

Out of frustration today I had to replace all my doors. I've been trying to make peace with the colour but no. Secondly, their advertising misled me I think the public as well...."free delivery" that is not free. I bought my doors at a competitor and believe you me, I was treated like princess.

The treatment I got from Cashbuild was worst, pathetic. I asked the manager there when he told me to call the senior management if he cannot do that and he asked me back if it was wrong for me to call them myself. I nearly broke into tears. Never have I ever received such attitude. There was a lady as well with him whom I believe is his assistant.

I must warn you, there are competitors who will take over your customers due to this bad behavior. You've lost me. I was wondering how many dissatisfied clients will do the same. I'd love to warn the public that for a perfect peace of mind...leave Cashbuild.