BM
Bafana M
1 reviews | Active since Aug 2021
24 Aug 2021, 09:14
Pathetic service
I have never thought I will receive such a poor service from cashbuild in bergville as small business, considering the amount of money spend. It is disappointing that such big institutions doesn’t care about the needs of the customers regardless of the matter being escalated to the regional manager (Tommy) and the headoffice (Natasha).Business is not about accepting funds but also listening to the needs of the client. Macksons hardware is far better than cash build, I will never waste my hard earned money and time trying to support such a company.
Please fast track my refund in order to move funds to another institution that cares for its customers.
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Replies (1)Cashbuild's replyOfficial
24 Aug 2021, 10:05Dear Bafana
Thank you for bringing this matter to our attention. We are sorry to hear about your experience and apologise for the poor service you have received, this is unacceptable. It’s always important for us to provide our customers with exceptional customer service.
I will escalate this issue to Management who will be in contact with you shortly to resolve.
Kind regards
Vanessa Pretorius
PA to Operations Director
Vanessa Pretorius
PA to Operations Director
Cashbuild's reply24 Aug 2021, 10:05
Official
Dear Bafana
Thank you for bringing this matter to our attention. We are sorry to hear about your experience and apologise for the poor service you have received, this is unacceptable. It’s always important for us to provide our customers with exceptional customer service.
I will escalate this issue to Management who will be in contact with you shortly to resolve.
Kind regards
Vanessa Pretorius
PA to Operations Director
Vanessa Pretorius
PA to Operations Director
