LG
Lloyd G

1 reviews | Active since Mar 2009

06 Dec 2017, 22:29

No delivery.

I placed an order for cement and concrete mix on Sunday at your Greenstone branch and was promised delivery on Wednesday (Today).

After numerous calls to find out where my order is, the cement eventually arrivdd at 15:00 without the concrete mix.

I called at 16:00 and was promosed that delivery would still be done today. Based on that instructed my builders to come to work tomorrow to pour a slab.

Its now 22:30 and I still have no material. My builders will be here at 7:00 tomorrow and I have to pay them to stand around with their fingers up their asses waiting for you!

0
Replies (3)
Cashbuild
Cashbuild's reply07 Dec 2017, 09:24
Official

Good day

Thank you for bringing this matter to our attention. Please accept our apologies for the poor service received, this is unacceptable.

I will get our Divisional Manager to contact you shortly to resolve this issue.

Regards

Vanessa Pretorius

PA to Operations Director

Best regards,

LG
Lloyd G's update14 Dec 2017, 11:34
Reviewer Update
Still waiting for that call from the Divisional Manager. Totally and utterly useless organisation.
Cashbuild
Cashbuild's reply14 Dec 2017, 14:15
Official

Good day

I believe our Divisional Manager did speak to you personally in the Greenstone store and apologised for the delay in receiving your materials.

Please do accept our apology again for any inconvenience caused to you.

Regards

Vanessa Pretorius

PA to Operations Director

Best regards,